When it comes to customer service, bench jewelers often face challenges that front-of-house staff don’t. In this session, attendees will learn how to create a customer service philosophy that will result in excellent customer service in every interaction. Topics include managing difficult situations, creating customer loyalty, and developing professionalism and a positive company culture.

Customers may forget what you said, but they’ll remember how you made them feel. This session will equip jewelers with the skills to build relationships and solve problems fairly and professionally.

About Kyle Sharos

With over 24 years of experience as a bench jeweler, Kyle Sharos has spent his entire life immersed in the jewelry industry. Growing up in a family-owned jewelry store, he developed an early appreciation for craftsmanship and customer relationships. While still in high school, Kyle began performing basic jewelry repairs, which quickly evolved into a lifelong career fueled by a passion for custom jewelry and design.

For the past five years, Kyle has owned and operated his own jewelry store, where he specializes in custom creations and personalized service. He is dedicated to helping clients bring their ideas to life while providing an exceptional customer experience built on trust, quality, and attention to detail.