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State of the Industry
Rob Bates, Dave Siminski, Peter Smith, Ross WesdorpAug. 21
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The AI-Powered Jewelry Store: Build a Private, No-Code AI Knowledgebase and Training Agent for Your Store
Andrea HillAug. 21
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From Repairs to Relationships: Building Profit, Loyalty, and Trust in Your Shop
Jonathan GellerAug. 21
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Historical Diamond Cut Identification, Dating, and Valuation in Appraisal Practice
Gail Brett LevineAug. 21
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AI-Powered Workflows: Using Claude to Streamline Key Retail Processes
Andrea HillAug. 21
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Succession Planning: Today's Profits, Tomorrow's Exit Strategy
Sherry Smith (The Retail Smiths), Chuck Frey (Charles Frey Co.)Aug. 21
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Legal Knowledge for a Stronger Store: A Practical Refresher for Retail Jewelers
Liz FraccaroAug. 21
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The Outsider Advantage: What Jewelry Retailers Can Learn from Entertainment & Lifestyle Brands
Erin Moyer-CarballeaAug. 21
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Onboarding: Making Those New Hires "Stick"
Dayna BrownAug. 21
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AI in Jewelry: Accelerating Design, Visualization, and Marketing
Mike MageeAug. 21

This session is built for people who like ideas they can actually use and prefer to get a lot of them quickly.
A panel of industry experts, representing a wide range of roles and business experience across the jewelry industry, will take turns sharing one practical tip at a time. Each speaker gets one minute. Not two. Not almost two. A timekeeper with a cow bell makes sure everyone stays honest, and then it is on to the next idea.
The tips span the full spectrum of how jewelry businesses really operate, from sales and customer relationships to merchandising, operations, marketing, staffing, technology, and day-to-day decision making. Some ideas are small adjustments. Others are mindset shifts. All of them are meant to be clear, usable, and grounded in real experience.
This is a fast, lively session that rewards attention and note-taking. Attendees will leave with pages of ideas they can try immediately, a few that spark new ways of thinking, and at least one moment of “we should have been doing that already.”